FAQs
Shipping
All orders are shipped via USPS or UPS and should arrive within 7 business days. A tracking number will be emailed to you once your order is processed. A tracking number will be emailed to you once your order is processed and shipped. In the event your order is delayed please check with your local Post Office. Once we hand the packages over to the Postal Carrier it is in their possession and they can assist you further. Here is their contact information www.usps.com or 1-800-275-8777. Please also keep in mind that if your package is taking longer than expected to arrive it can be due to errors in routing or heavy seasons such as Christmas, Mother's Day, etc.
Pre order items will ship on or before the date and please keep in mind that date may change due to high volume orders. Items that are purchased along with a pre order item will all be shipped together.
Returns And Exchanges
Due to Covd-19 we will not be accepting any RETURNS. ALL SALES ARE FINAL! We will accept RETURNS on DAMAGED/DEFECTIVE Merchandise. We must be notified 3 business days from the date of your delivery or you will not qualify for a return. Please send a photo and invoice information to support@TheEmpireCollection.shop. Please remember All Sales Are Final and all Returns will be handled with Store Credit. We Do Not Issue REFUNDS!
If you receive the wrong product or damaged/defective product we will take responsibility for the shipping cost and send you a prepaid shipping label via email.
Cancellations
Once you place your order No order can be cancelled, No order changes and No price adjustments.
Let customers speak for us
I lov them all. I hav alot of them. And I giv them as gifts and everybody loves them.
Gracey Sumter
The Glow Up Set
Fabulous high quality sets
Such great value and high quality in these sets. If you like things that have a great feel and fit great then run don’t walk to get these!
Jeanne M
Fall Vibes V-neck
Absolutely live these two piece Zenana sets that can be worn all year round. The sale was an absolute steal given they’re already reasonably priced, affordable and shipping was super fast.
S.D.
Fall Vibes V-neck
Love this Kimono...
The Empire Collection always has some great quality, beautiful kimonos and this one is no different. I loved adding this one to my collection.
Shonna
Midnight Monarch Viscose Kimono
Cool, Crisp and Classy!
This top is very comfortable and stylish. It can be worn for work or play. Great with slacks, skirts, jeans, and leggings. Will buy more again in the future. I love the green!
Cathy Stewart
Airflow Collared V-Neck Top
This set is everything!
The color of this set, to begin with, is amazing. So vibrant and can pair with many colors. Great for work or a night out.
Cathy Stewart
The Textured Ease High-Low Set
Vibrant and beautiful
This kimono is vibrant and beautiful and a good choice for introducing color to your wardrobe if you are a bit hesitant. The dark color background is grounding and won’t make you feel overwhelmed by color. Nice quality as well.
Jeanne M
Midnight Monarch Viscose Kimono
Gorgeous jacket
I love the color and the beautiful embellishments on this jacket! So happy I got this!
Lisa Lo
STUD DETAIL BIG CHEST POCKET DENIM WASHED JACKET
Love this and the color. Can't wait to wear it 💙 its so much cuter in person
Janaya
Classic Cotton Button-Down Duster
My absolutely favorite dress
Very comfortable to wear to work, run arrands or just to throw on to grab a bite to eat. Give this dress a try!!
Janaya
Round Neck Short Sleeve Midi Dress
This dress doesn't disappoint. I have it in four other colors. I love it and it feels so comfortable on with great stretch. Love TEC
Janaya
Round Neck Short Sleeve Midi Dress
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