Shipping

All orders are shipped via USPS or UPS and should arrive within 7 business days. A tracking number will be emailed to you once your order is processed. A tracking number will be emailed to you once your order is processed and shipped. In the event your order is delayed please check with your local Post Office. Once we hand the packages over to the Postal Carrier it is in their possession and they can assist you further. Here is their contact information www.usps.com or 1-800-275-8777. Please also keep in mind that if your package is taking longer than expected to arrive it can be due to errors in routing or heavy seasons such as Christmas, Mother's Day, etc.

Pre order items will ship on or before the date and please keep in mind that date may change due to high volume orders. Items that are purchased along with a pre order item will all be shipped together.

Returns And Exchanges

Due to Covd-19 we will not be accepting any RETURNS. ALL SALES ARE FINAL! We will accept RETURNS on DAMAGED/DEFECTIVE Merchandise. We must be notified 3 business days from  the date of your delivery or you will not qualify for a return. Please send a photo and invoice information to support@TheEmpireCollection.shop. Please remember All Sales Are Final and all Returns will be handled with Store Credit. We Do Not Issue REFUNDS!

If you receive the wrong product or damaged/defective product we will take responsibility for the shipping cost and send you a prepaid shipping label via email. 

Cancellations

Once you place your order No order can be cancelled, No order changes and No price adjustments.